Sometimes a job gets stuck in the Azure Service Bus, or you can experience slowness getting the XMLs to the Lasernet server, which requires manual intervention to clean up the queues. One way to access and remediate issues is via the Azure Portal - Service Bus - <service bus name>.
However, if you do not have access to the Azure Portal or want to use the Azure Service Bus Explorer from your local computer/server, you can download the application here: https://github.com/paolosalvatori/ServiceBusExplorer/releases/tag/4.1.112
You will need the connection string from the Shared Access Policy to connect.